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Wanna book now but pay later?
You can with Contiki. Lock in your trip for just R1000 and pay the rest over time – up to 60 days before you travel.
Choose how you pay
FAQs
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clear searchHow do automatic payments work?
By setting up automatic payments, you can divide the total cost of your trip into smaller installments – made over time instead of paying the full amount upfront. In most cases, the total amount is split into equal payments, and you can choose to pay monthly or 2-weekly. You’ll need to make the final payment no later than 60 days before your trip departure date.
Note: setting up an automatic payment plan does not guarantee full payment of the booking. As the traveller, it is your responsibility to make sure you’ve paid in full on/before the date provided.
How do I set up my automatic payments?
To get started, make sure you have a valid credit/debit card that expires after the final day of your trip. You’ll need to make an initial payment to set up the plan but after that, the monthly/weekly payments will be processed automatically – so you don’t need to worry.
You can cancel your automatic payments at any time.
If there’s a change to your booking, we won’t be able to recalculate your monthly/2-weekly payment amount automatically. You can either:
- Cancel your plan and set up a new one to reflect your new outstanding balance
- Continue with your current plan and pay the outstanding balance manually
Can I change my payment plan later?
You won’t be able to alter your automatic payment plan once it’s set up.
If you want to change the instalment amount/frequency of payments, you can cancel your current plan and then set up a new one. If you choose to do this, your total outstanding balance will be updated to reflect any/all payments you’ve already made.
My automatic payment plan is active already but I want to add extras to my booking, will my outstanding balance be recalculated automatically?
Sadly, you won’t be able to alter your automatic payment plan once it’s set up.
If you want to change it, you can cancel your current plan and then set up a new one that reflects your updated outstanding balance.
How are my payments processed?
Your payments will be taken automatically, at your chosen frequency (monthly or 2-weekly), from the account provided. We’ll remind you ahead of each payment date too!
What happens if I want to cancel my plan or my trip?
Yes, you can cancel your automatic payments at any point. Just note that you’ll need to have paid for your trip in full on/before the due date supplied with your booking.
If you’re cancelling your trip entirely, you’ll be reimbursed for all the payments you’ve already made. For more info, check the Refunds & Cancellation policy in our T&Cs.
Please note: you won’t be able cancel a payment plan 10 minutes before/after a payment is processed.
What happens if I miss a payment?
If your payments fail to process 5 times in a row, we’ll place your plan on hold indefinitely. If this happens, you can either set up a new automatic payment plan, pay the remaining balance up front (in full) or pay manually in as many installments as you like. To make a manual payment, just head to My Travel Portal, 'Manage My Trip' and make your partial payment(s) there.
Note: you must pay for your trip in full on/before the due date supplied with your booking.
When do I need to have paid for my trip in full?
Your total balance will be due 60 days before your departure date.
Is there a minimum length of time an automatic payment plan can run for?
Yes, the minimum plan length is two weeks prior to your ‘Pay in Full’ date, which gives you time to make one 2-weekly payment. If your trip starts less than 2 weeks after you make your booking, you won’t be able to set up an automatic payment plan.
How can I check the status of my automatic payment plan?
You can do this by logging into My Travel Portal (MTP) and then selecting ‘Manage Plan’. You can view your upcoming payments, remaining balance and other relevant details too.
How will I know if a payment fails?
If a payment is rejected, you’ll get an automated email – sent to the address with which you registered on My Travel Portal (MTP). After that, a reservation agent will be in touch to let you know your next steps.
Note: make sure your email address on MTP is up to date so we can contact you with any important info about your booking.
What if my payment falls on a day which doesn't occur every month?
Don’t worry. Your next payment will simply be taken on the closest corresponding date. I.e. if your plan commences on the 31st of one month and you’ve chosen to make monthly payments, your next payment will come out on the last day of the following month, and so on.
What if my card expires mid-plan?
We recommend avoiding this by setting up your plan with a card that expires after your final payment date. However, if your card does expire mid-plan, it’s not the end of the world. You’ll just need to cancel your existing plan and set up a new one with your updated card details.
Terms & Conditions
Your search for ""
clear search*Instalment Payment Plan T&Cs
This document contains the terms and conditions under which Contiki (also referred to as “we”, “us” or “our”) will make the Instalment Payment Plan (“Instalment Plan”) available to a Guest (also referred to as “you” and “your”) (“Terms”). The Terms are independent and separate to our booking terms and conditions which govern your booking (“Contiki Booking Terms”). Nothing in these Terms alters or varies the Contiki Booking Terms. By creating an Instalment Plan, you agree to these Terms. Please read them carefully before proceeding to create the Instalment Plan.
1. Contiki
For the purposes of these Terms a reference to Contiki is based on the location from which you make your booking as outlined below:
|
Location |
Contiki |
|
UK |
The Travel Corporation UK Limited |
|
Ireland + Mainland Europe |
Brendan Vacations (Ireland) Limited |
|
Australia |
Contiki Holidays (Aust) Pty Ltd |
|
New Zealand |
Travel Corporation NZ Limited |
|
USA |
Contiki (US) Holdings Inc |
|
Canada |
Contiki Holidays (Canada) Ltd |
|
Asia |
The Travel Corporation (2011) Pte Ltd |
|
South Africa |
Trafalgar Tours Pty Ltd |
2.Commencement
These Terms commence when you create an Instalment Plan with us.
3. Overview of the Instalment Payment Plan
3.1. An Instalment Plan assists a Guest (the lead passenger only) to manage the payment of their booking through a series of planned fortnightly or monthly fixed amount payments taken automatically for a set number of payments as selected during the plan creation process.
3.2. Instalment Plans can be created and managed through the My Travel Portal (MTP).
3.3. The number of instalments and amount of each instalment will be calculated based on the balance of the booking and the full payment due date of the booking.
4. Eligibility
4.1. Instalment Plans can only be created by the lead passenger and the Instalment Plan option is only available on MTP once a booking has been confirmed.
4.2. The Instalment Plan will commence once a Card Payment is successfully processed. The Instalment Plan can only be used for card payments and does not allow any other payment method to be used (ie. PayPal, Google etc.)
4.3. Instalment Plans can only be initiated on a booking where a minimum of two (either fortnightly or monthly) instalment payments can be taken.
5. Payment Processing
5.1. The Guest acknowledges and agrees that:
(a) the booking is made with Contiki;
(b) all payment processing, including tokenization of card details and scheduled payments, is handled by CyberSource Limited of Reading International Business Park, Basingstoke Road, Reading, RG2 6DH, United Kingdom.
5.2. The Guest acknowledges and agrees that Contiki is not involved with the approval (or rejection) of payments taken as part of the Instalment Plan process and accepts no liability in relation to the Instalment Plan.
5.3. The Guest agrees that when the initial payment is made for CyberSource to:
(a) collect and store the details of the card used for the initial payment on CyberSource’s system as a token;
(b) use the token to process payments based on the Instalment Plan.
5.4. The Guest is responsible for ensuring that the card used is valid, has sufficient funds, and remains up to date throughout the duration of the Instalment Plan. Instalment payments that fail will be retried by CyberSource up to four additional times and if no successful payment is processed, the Instalment Plan will be suspended or terminated and no further attempts will be made. A new Instalment Plan must be created to re-initiate the automatic payment process.
5.5. If your card details have changed or has been cancelled, please update your Instalment Plan.
5.6. Contiki and CyberSource are not responsible or liable for any fees or charges resulting from an unsuccessful attempt to process a card payment or any failure by a Guest to pay for their booking in time.
5.7. The Guest is responsible for monitoring the status of Instalment Plans through MTP.
5.8. The Guest acknowledges and agrees that due to weekends and bank holidays, payments under the Instalment Plan may not always be processed on the dates indicated on the Instalment Plan.
5.9. The Guest agrees and accepts that additional fees apply for card payments (including EFTPOS and credit card) and are applied to each instalment payment. The fee will be the same as the card fee rate applied to the initial payment made when setting up the Instalment Plan, which is dependent on the card type used.
6. Booking Payment Management
6.1. The Guest is responsible for ensuring that their booking is fully paid according to the booking payment schedule. Creating an Instalment Plan does not guarantee full payment of their booking, and this process is to facilitate payments only.
6.2. Changes to the booking price (whether increased or decreased) will not be reflected in an existing Instalment Plan. If adjustments are needed due to changes in the booking price, the existing Instalment Plan must be cancelled, and a new Instalment Plan created.
6.3. Any changes required to the Instalment Plan (e.g., switching from fortnightly to monthly payments, changing the card used, or if a plan is suspended) requires an existing plan to be cancelled and a new plan initiated.
7. Cancellation of Instalment Plan
7.1. If an Instalment Plan is cancelled (whether due to payment failure, at the Guest’s request or by Contiki), this does not affect the Guest’s booking or the payment by the Guest of the balance on the booking to Contiki by the payment due date specified at the time of booking.
7.2. Contiki may, at its sole discretion:
(a) at any time remove the option to create an Instalment Plan;
(b) at any time cancel an Instalment Plan if there is a breach of these Terms by the Guest, there is an issue with the Guest’s booking, the Instalment Plan would result in an overpayment to Contiki, or Contiki has the right to cancel a Guest’s booking under the Contiki Booking Terms.
8. Cancellation of Booking
8.1. If a Guest (or passenger within a Group’s booking) cancels their booking, the standard booking cancellation terms and conditions in the Contiki Booking Terms apply.
8.2. In the event of cancellation of a booking by the Guest or if the booking is cancelled due to non-payment, the Guest agrees that Contiki may retain/keep all or part of the payments made under the Instalment Plan in accordance with the cancellation policy under the Contiki Booking Terms.
9. Guest Responsibilities
9.1. The Guest is responsible for monitoring their payment schedule via MTP and ensuring that sufficient funds are available for each scheduled instalment payment.
9.2. It is the Guest’s responsibility to change their payment details or to manage any issues with upcoming payments.
9.3. The Guest is responsible for resolving any suspended or terminated Instalment Plan by cancelling the existing Plan and setting up a new one if they wish to continue paying in instalments.
10. Limitation of Liability
10.1. Contiki and CyberSource are not responsible for any additional fees or charges imposed by the Guest’s bank or payment provider relating to the Instalment Plan (ie. overdraft fees, interest charges).
10.2. Contiki and CyberSource are not liable and the Guest releases Contiki and CyberSource from all loss or damage arising from failed or missed payments due to the Guest providing incorrect or outdated information or the cancellation of an Instalment Plan.
10.3. Contiki is not responsible or liable for any discrepancies between the booking price and the payment schedule if changes to the booking price are made after the Instalment Plan is set up.
10.4. Contiki and CyberSource are not liable to the Guest for any loss of income, business or profits, failure to receive an alert or for any consequential loss sustained or arising from the use of the Instalment Plan.
11. Governing Law
These Terms and any disputes arising from the use of the Instalment Plan shall be governed by the laws of New South Wales and the parties submit to the exclusive jurisdiction of the Courts of that State.
By creating an Instalment Payment Plan, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
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