When it comes to hard vs soft suitcase I would definitely recommend the soft shell for it’s durability. I am a baggage handler and the number of hard shell suitcases I have seen explode when dropped scattering the owners possessions across the tarmac has certainly turned me off them as they have no give and simply bust apart. Unless you have something fragile you don’t want crushed in your bag (in which case you should be taking it in hand luggage) you are best off with a soft bag which has a bit of give in it and is more likely to survive a fall.
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